Orders

YES! All purchases via our website are guaranteed maximum security! Celebrate with Us takes internet payment security very seriously.

We make use of PayFast as our payment gateway. Trusted by over 100 000 customers throughout South Africa.

We also make use of the MTN app of the year, SnapScan as a payment option. To read more about this trusted South African payment gateway, please click here.

When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.

Once your order has been shipped, you will receive an email confirmation containing your shipping details, as well as a tracking number.
You can click on the tracking number in the confirmation email, or alternatively you can check the status of your order, or track your delivery, by checking out the Track Order page.

Alternatively, you can go to Orders on “MY ACCOUNT” and find a tracking link for the order you’re expecting!

1. Click on the item you would like to purchase.
2. Choose your desired quantity.
3. Click the ADD TO BASKET button.
4. Your SHOPPING CART summary will appear on the right. Click VIEW BASKET at the bottom of the screen.
5. Click CHECKOUT.
6. Select your payment option.
7. Click PLACE ORDER.

   

8. Complete your payment.
9. Get excited about your parcel and the money you’ve saved!

To view the content of your basket, please click on the basket icon (trolley icon) on the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.

Your shopping basket does not secure sale prices for you. 
If you place an item in your basket at a sale price, the price will change once the sale has expired. 

We recommend you place your order as soon as possible.

Once you´ve completed the checkout process, an order confirmation will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this for your reference.

You will also receive an order confirmation per e-mail.
You can also find all order details by logging in to MY ACCOUNT by using your e-mail and chosen password.

YES! Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.

Yes, but only if we can catch the order in time.

If the order has progressed too far and we can’t make an update you may be able to update by Contacting Us for further assistance. 

Having trouble with a promo code?

If your promo code won’t apply or you get an error message, check whether the following applies to you:

• You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
• The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items.
  Some common exclusions are sale/clearance products, personalised products, gift cards and charity items.
• The code has been entered incorrectly. Whoops! The codes are case sensitive so enter it exactly as it is written and try again.
• The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.

If you have checked all of the above and are still having issues with the code, please contact us so we can resolve the issue.

To be sure that you receive your emails, it is best to use your personal email rather than a work email address. Workplace email accounts may have security settings that prevent our emails from getting through to you.

If you haven’t received an email from us please check the junk mail or spam folder in your email account. If the email is not in your junk mail or spam, please contact us.