Help Page

1. Click on the item you would like to purchase.
2. Choose your desired quantity.
3. Click the ADD TO BASKET button.
4. Your SHOPPING CART summary will appear on the right. Click VIEW BASKET at the bottom of the screen.
5. Click CHECKOUT.
6. Select your payment option.
7. Click PLACE ORDER.
8. Complete your payment.
9. Get excited about your parcel and the money you’ve saved!

Our return process can take up to 10 days from when you request a return or exchange. Once we have processed your return, you will get an e-mail and shortly after this, depending on your payment method, we will refund you or if you have requested an exchange, gift voucher or replacement value this will be processed and sent.

Once your order has been dispatched you will receive a shipping confirmation email. In this you will find a tracking number, which you can use to track your delivery.  You can visit our Track Order page, and simply use your Order ID or tracking number.

Remember that our delivery times refer to business days. If your order hasn’t reached you within the promised delivery time, contact us and we will help you!

Please bear in mind that it can take up to 24 hours from when you got your shipping confirmation until the tracking to update.

We will send you an order confirmation to your e-mail with the details of your purchase. If you haven’t received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can’t find anything, please contact us. Always make sure to enter the correct e-mail when completing your order!

If you were logged in to your account when you placed your order you can always go to your My Account and view your orders.

Yes we can! If the code you want to add is still valid and applicable to the items in your order, just contact us and provide us with your order number and the discount code you wish to be added. Remember that our discount codes can only be applied to full priced items and are only valid for a limited amount of time!

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you.

We are purely an online store with our distribution warehouse based in Johannesburg. We ship anywhere in South Africa.

WE ARE HERE TO HELP

Whether you need a helping hand deciding which items will be perfect for your space, or can not choose which will be best to give as a gift, our team of celebrate addicts are here to help! Here are a few ways you can contact us:

1. HELP PAGE – Check out more info here and browse some of the FAQ.
2. REQUEST FORM – Submit a request via our contact form. We will let you know when your email has been received and get back to you as soon as we can.
3. WHATSAPP – Send us a message directly on 082 599 2228.
4. LIVE CHAT – Click on the WhatsApp chat button at the bottom left corner of every page on our site.
5. SOCIAL MEDIA  – Contact us directly via one of our social media platforms: Facebook, Instagram or TikTok
6. EMAIL US – Drop as an email [email protected] and we will get back to you as soon as we can.