If you have unfortunately received a damaged item, all you need to do is email a photo clearly showing the issue, to our support team within 10 days of receiving the item. We will be happy to help rectify the situation either by sending a replacement or offering you a refund.

Shipping costs may be refunded on faulty, damaged, or incorrect items delivered, only if the customer provides proof of the shipping amount. For all other refunds or exchanges, the customer will be responsible for the shipping costs to an address we will provide in the return confirmation email.

We want you to be satisfied with your purchase, but if the products are faulty, wrongly described, or different from a sample shown, we apologise!

If you have identified the fault within 10 days of purchase, then you can return the item under our normal return procedure by following steps 1 – 3 above.

We will be happy to help rectify the situation either by sending a replacement or offering you a refund.

Shipping costs may be refunded on faulty, damaged, or incorrect items delivered, only if the customer provides proof of the damaged or incorrect product, and that Celebrate with Me, or the carrier company was responsible.
For all other refunds or exchanges, the customer will be responsible for the shipping costs to an address we will provide in the return confirmation email.

Please accept our sincere apologies and contact our customer services here or via email: [email protected].

Shipping costs may be refunded on faulty, damaged, or incorrect items delivered, only if the customer provides proof of the shipping amount. For all other refunds or exchanges, the customer will be responsible for the shipping costs to an address we will provide in the return confirmation email.

Not in love? That’s fine! If you change your mind about the products you purchased from us online, we will refund the purchase price or exchange those products for you.

You will be liable for shipping the items back to Celebrate with Me (to address provided in return email), as well as the shipping costs if you choose to exchange an item, to be sent to an address of your choice.

An item that was received as a gift can be returned for an exchange. An email will be sent to the person who made the original purchase when the exchange is completed.

Refunds can only be made to the original credit or debit card on which the gift was purchased. Please contact customer support here or via email [email protected] to arrange your return.

You will be liable for shipping the items back to Celebrate with Me (to address provided in return email), as well as the shipping costs if you choose to exchange an item, to be sent to an address of your choice.

Once your parcel has been received by our team, it will take up to 5 working days to fulfill your request. Returns are dealt with in the order in which they are received.

As soon as your return has been handled, you will be refunded through the original payment method you chose for your order. The transaction usually takes 2-5 working days and you will receive a confirmation by e-mail once the refund has been issued.

If you are not 100% satisfied with your recent Celebrate with Me purchase, you are more than welcome to return products that are in its original condition for a full refund, within 10 days after you have received your order.

Shipping costs may be refunded on faulty, damaged, or incorrect items delivered, only if the customer provides proof of the shipping amount. For all other refunds or exchanges, the customer will be responsible for the shipping costs to an address we will provide in the return confirmation email.